DOMINO’S Pizza has introduced new performance measurement software for its franchisees as part of a range of technology updates and initiatives aimed at improving its back-end and customer service operations.
In an investor update focusing largely on technology yesterday, Domino’s chief executive, Don Meij, said a new “360degree” review system of franchises would help improve franchisee performance by using measures including benchmarks against peers, customer feedback scores, food safety and sales growth.
“This new operational focus will become a way of life for Domino’s and we will work with all of our franchisees to identify exactly where they are at and how we can help them improve,” Mr Meij said.
Domino’s will roll out its GPS-based Anywhere delivery service in Australia after testing in the Netherlands. The service allows deliveries to parks, beaches and other locations without specific street addresses.
“Pizza is a social meal, for sharing with friends, family and colleagues; with Domino’s Anywhere, customers can order their piping hot pizza directly to the park, or beach, to a picnic blanket or beach towel,” Mr Meij said.
Domino’s will also trial
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